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Business Registration in Minutes

  • Ontario Incorporation
    • Ontario Corporation
    • Ontario Professional Corporation
    • Ontario PREC
    • Ontario Holding Company
    • Ontario Non-Profit
    • Ontario Registered Charity
    • Ontario Co-op with share capital
  • Federal Incorporation
    • Federal Corporation
    • Federal Holding Company
    • Federal Non-Profit
    • Federal Registered Charity
    • Federal Co-op with share capital
    • Extra Provincial Registration
  • Register a Business
    • Ontario Sole Proprietorship
    • Ontario Trade Name
    • Ontario General Partnership
    • Ontario Limited Partnership
    • Ontario Limited Liability Partnership (LLP)
    • Ontario Master Business License
  • Nuans
    • Instant NUANS Report
    • Agent Assisted NUANS
    • Business Name Pre-search
    • Federal Name Request
    • Federal Name Appeal
  • Change
    • Corp. Name Change
    • Director Change
    • Shareholder Change
    • Officer Update
    • Corp Address Change
    • Other Changes
  • File
    • Initial Return
    • Annual Return
    • Continuance of a Corporation
    • Dissolve a Business
    • Amalgamation
    • Articles of Amendment
    • Revive a Corporation
    • CRA Accounts Set Up
    • WSIB Account Set Up
    • Company Key
      • Ontario Company Key
  • Search
    • Certificate of Status
    • Corp Profile Records
    • Certificate & Article
    • Duplicate Docs
    • Land Title Search
    • Bankruptcy Search
    • VIN Search
    • PPSA Search
  • Trademark
    • Canada Trademark Application
    • U.S.A Trademark Application
    • Trademark Reports
    • Copyright Registration
  • Support
    • Minute Book Kit
    • Corporate Seal
    • Share Certificates
    • Attorney or Agent Service
    • Address Service
    • Post-Incorporation Support
    • Domain Name Reservation
    • Business Logo
  • More Services
    • Offshore Company
    • Shelf Corporations
    • Accounting Service
      • Charity Status Application
      • Filing WSIB Return
      • Filing HST Return
      • Payroll System Set up
    • Paralegal
      • Articles of Incorporation
      • Partnership Agreement
      • Shareholder Agreement
      • Service Agreement
      • Joint Venture Agreement
      • Business Loan Agreement
      • Commercial Lease Agreement
    • Add in Package
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Shareholder Agreement

Home / Business Services / Legal Services / Legal Contracts / Shareholder Agreement

Step 1 of 13 - Corporate Details

7%
  • Corporation Details

  • We have our own Legal team who will prepare the Shareholder Agreement. We have made it very simple and easy. All you need to do is, filling out this step by step form, pay and submit. Our specialist will review your submitted information, will contact you if anything is missing.
  •  Built for Alberta
    Different provinces have different rules and regulations. Your Shareholder Agreement will be customized for Alberta
  •  Built for British Columbia
    Different provinces have different rules and regulations. Your Shareholder Agreement will be customized for British Columbia.
  •  Built for Manitoba
    Different provinces have different rules and regulations. Your Shareholder Agreement will be customized for Manitoba
  •  Built for New Brunswick
    Different provinces have different rules and regulations. Your Shareholder Agreement will be customized for New Brunswick.
  •  Built for Newfoundland and Labrador
    Different provinces have different rules and regulations. Your Shareholder Agreement will be customized for Newfoundland and Labrador.
  •  Built for the Northwest Territories
    Different provinces/territories have different rules and regulations. Your Shareholder Agreement will be customized for the Northwest Territories.
  •  Built for Nova Scotia
    Different provinces have different rules and regulations. Your Shareholder Agreement will be customized for Nova Scotia.
  •  Built for Nunavut
    Different provinces/territories have different rules and regulations. Your Shareholder Agreement will be customized for Nunavut.
  •  Built for Ontario
    Different provinces have different rules and regulations. Your Shareholder Agreement will be customized for Ontario.
  •  Built for Prince Edward Island
    Different provinces have different rules and regulations. Your Shareholder Agreement will be customized for Prince Edward Island.
  •  Built for Quebec
    Different provinces have different rules and regulations. Your Shareholder Agreement will be customized for Quebec.
  •  Built for Saskatchewan
    Different provinces have different rules and regulations. Your Shareholder Agreement will be customized for Saskatchewan.
  •  Built for the Yukon Territory
    Different provinces/territories have different rules and regulations. Your Shareholder Agreement will be customized for the Yukon Territory.
  • General Guidelines

  • What is a close corporation?
    A close corporation usually has the following characteristics:
    • A corporation that is owned by a limited number of shareholders (1 - 35)
    • Shareholders are generally active in the affairs of the corporation
    • There is no ready market for the sale of corporate shares
  • Shareholder Details

  • Second shareholder

  • Third shareholder

  • Fourth shareholder

  • Fifth shareholder

  • General Guidelines

  • Who are the parties to the Shareholder Agreement?
    -The parties to a Shareholder Agreement are the shareholders of the corporation.
    -Ideally, all shareholders will participate in the Shareholder Agreement.
  • Shareholder Details

  • Warranties
  • Share Ownership

  • Second shareholder

  • Third shareholder

  • Fourth shareholder

  • Fifth shareholder

  • General Guidelines

  • Why do we need a list of shareholders?
    This warranty confirms for the shareholders how many shares have been issued and who owns those shares.
  • Why do we need shareholders to warrant that they are the beneficial owners of their shares?
    -When a shareholder warrants that they are the beneficial owner of their shares, this means that no other person has an interest in those shares nor are they held in trust for someone else.
    -This warranty provides additional assurance to other shareholders and creditors regarding who really owns and controls the corporation.
  • Directors of Corporation

  • Shareholders Will Vote to Elect Directors

  • What are the names of your designated directors?
  • MM slash DD slash YYYY
  • Second director

  • MM slash DD slash YYYY
  • Third director

  • MM slash DD slash YYYY
  • Fourth director

  • MM slash DD slash YYYY
  • Fifth director

  • MM slash DD slash YYYY
  • General Guidelines

  • Why would I want the Shareholder Agreement to provide direction on director selection?
    -It is important to have fair representation on the board of directors for both majority shareholders and minority shareholders.
    -It should be noted that all directors have a duty to act in the best interest of the corporation no matter how they were elected.
  • Alternate Directors

  • What are the names of your alternate directors? (In order of preference)
  • Second alternate director

  • What are the names of your Second alternate director? (In order of preference)
  • Third alternate director

  • What are the names of your Third alternate director? (In order of preference)
  • Fourth alternate director

  • What are the names of your Fourth alternate director? (In order of preference)
  • Fifth alternate director

  • What are the names of your Fifth alternate director? (In order of preference)
  • Officers of the Corporation

  • General Guidelines

  • Why would I want to specify the officers of the company?
    -Specifying the officers of the corporation may prevent subsequent shareholders from firing your officers even if they acquire a majority share or control of the board of directors. This may provide a level of managerial consistency to the company.
    -However, for the same reason, specifying the officers may also prevent the company from attracting new investors who want to install their own management team to run the corporation.
  • Management of the Corporation

  • Capital and Assets
  • Shares and New Share Issues
  • Additional Management Clauses
  • General Guidelines

  • Who will manage the company?
    -Generally, the directors will make most of the decisions affecting the management of the company.
    -However, selecting specific management issues in the Shareholder Agreement preserves the right of the shareholders to maintain control over issues vital to the corporation.
    -You should identify all those items over which the shareholders should maintain control.
  • Why auditor for the corporation?
    An auditor is a qualified accountant who performs a systematic examination of the accounting records of a corporation in order to ensure accuracy and compliance with established accounting policies and procedures.
  • Why Financial assistance?
    -Financial assistance refers to any gift of money, loan or guarantee of a loan that the corporation might provide to any shareholder, officer, director, or employee.
    -This type of assistance would typically be expressly forbidden in the corporate bylaws or in the articles of incorporation. This does not include wages, salaries, benefits, or bonuses.
    -This includes shareholders, officers, directors and employees.
  • Why Capital expenditures?
    -A capital expenditure is money spent to acquire or upgrade physical assets such as buildings and machinery.
    -Requiring shareholder approval of large capital expenditures will protect the shareholders' investment from the poor judgment of an officer or employee.
    -The amount of the limit will depend upon the size and resources of your corporation as well as the shareholders' confidence in its management.
  • Why Security interests?
    -A security interest is an interest in corporate property that is granted to a creditor. This is normally used to obtain a loan that the creditor would not be willing to give without some sort of security. A security interest may also be created by an operation of law to ensure the performance of the obligation where a debtor has defaulted on a debt.
    -If corporate property is encumbered it means that an interest in the property is granted to another party as security for the fulfillment of some obligation.
  • Why corporate asset?
    A corporate asset is any property owned by the corporation. This includes, but is not limited to, money, real estate, and equipment.
  • Why Redemption of shares?
    Share redemption is when the corporation purchases its own shares from the market or from a shareholder.
  • Why Issue of shares?
    -Issuing shares is where a corporation places shares for sale either on the open market or privately to individuals.
    -Corporations will sometimes issue shares for non-monetary considerations when they are trying to attract top level professionals and skilled workers to the corporation or when they are trying to raise capital to purchase property.
  • Duration of the Agreement

  • MM slash DD slash YYYY
  • MM slash DD slash YYYY
  • General Guidelines

  • When should my Shareholder Agreement end?
    -The Shareholder Agreement can end when all shareholders agree to end it, or on a specific date. The option to end it 'by shareholder agreement' should only be used in the following circumstance:
    • Where there are a relatively small number of shareholders;
    • Where the Corporation is not thinking of taking on new shareholder, and
    • Where the shareholders have a good working relationship.
    -Even one disgruntled shareholder could cause significant problems for the corporation by refusing to terminate the agreement, even where it would be in the best interest of the corporation to do so.
    -If there are a relatively large number of shareholders, or where the corporation is trying to increase the number of shareholders, or if the potential exists for conflict among the shareholders, then the Shareholder Agreement should have a specific end date.
  • Other

  • Capital Requirements of the Corporation
  • Preemptive Rights
  • Restrictions on Transfer of Shares
  • General Guidelines

  • What is the difference between a shareholder loan and a purchase of Shares?
    -When a shareholder purchases shares, the shareholder increases their equity in the company.
    -When a shareholder makes a Shareholder Loan to the company, it is a personal debt owed to the shareholder by the company, as though both were private individuals. That debt must be repaid, but it does not increase the shareholder's equity in the company.
  • What are pre-emptive rights?
    -Pre-emptive rights give existing shareholders the right to buy any newly issued shares from the corporation before shares are offered to outside (third) parties. This protects existing shareholders by allowing them to retain their percentage of ownership in the company.
    -Disadvantages of pre-emptive rights are that they may cause long delays in the sale of shares, and that they may discourage sophisticated institutional investors from investing because the third party investors may get a smaller proportionate share of the corporation than they might want if the pre-emptive rights are exercised.
  • Other

  • Valuation of Shares
  • General Guidelines

  • What is a valuation clause and why do I need it?
    -A valuation clause provides a method to determine the value of the corporation's shares. This process will be needed when a shareholder wants to sell his or her shares or when a shareholder dies and the other shareholders want to buy those shares.
    -Since most small corporations are private (not traded on a public stock exchange), the share value can be hard to determine without a predetermined method. Having this clause will reduce the uncertainty and disagreements that can occur.
  • Why would I need a professional valuator?
    -Shares that are not publicly traded on a stock market are hard to valuate because they are not easily convertible to cash.
    -Valuating the shares yourself may lead to a large over-or-under valuation. Either mistake can be detrimental to the company and to all affected shareholders.
    -A professional will give a more accurate valuation that is fair to all shareholders. However, you must consider the additional expense of a professional valuator.
  • Other

  • Dividends
  • Death or Incapacity of a Shareholde
  • Conflict of Interest
    • Non-compete Clause
    • Non-solicitation Clause
  • General Guidelines

  • What is a non-compete clause?
    -A non-compete clause prohibits shareholders from competing with the corporation while they are owners in the corporation and for a short period after they have left the corporation.
    -In a small corporation, customers deal closely with the shareholder. A non-compete clause prevents an influential shareholder or former shareholder from attracting customers away from the corporation.
    -A shareholder that leaves the corporation may also possess confidential information that can be used to compete against the corporation.
  • What is a non-solicitation clause?
    -A non-solicitation clause prevents shareholders or former shareholders from inducing other shareholders, directors, officers or employees to leave the corporation or to compete against it.
    -This clause prevents an influential shareholder from stealing key employees.
  • Other

  • Dispute Resolution
  • General Guidelines

  • What is the difference between mediation and arbitration?
    -Mediation is a process by which a neutral third party, the mediator, assists the conflicting parties in negotiating an agreement regarding the issue in conflict.
    -Arbitration is a process by which the conflicting parties present their conflict to a neutral third party who decides on how to resolve the issue.
  • When would the use of a mediator or arbitrator to settle disputes be beneficial?
    -A mediator or arbitrator should be used when the parties are at a deadlock over an issue. Mediation and arbitration are superior processes when there is a long term relationship involved and the survival of the business relationship is desirable.
    -If the dispute is not resolved and goes to court, a judge may decide on a compromise that is not desirable to either party, possibly to dissolve the company. But, if both parties agree to choose a neutral third party mediator or arbitrator to resolve the dispute, the business relationship may be able to continue successfully.
  • Why a shotgun clause?
    -A shotgun clause provides an escape mechanism for shareholders if there is a serious dispute that cannot be resolved.
    -In a shotgun provision, one shareholder may offer to buy the other shareholder's shares for a certain price. A shotgun clause stipulates that the other shareholder may either sell his/her shares at that price, or buy the offering shareholder's shares at that same price. This process provides incentive for the offering shareholder to name a fair price.
    -However, if shareholders have unequal financial resources or if one shareholder would not be able to manage the company by his or herself, one shareholder could be at an advantage and offer an unfairly low price. For that reason, the shotgun clause favours shareholders with stronger financial resources, and greater ability to run the company by his or herself.
  • Why right of first refusal clause?
    -A right of first refusal requires that when an existing shareholder wants to sell his shares, all shares must first be offered to existing shareholders on a pro rata basis.
    -A right of first refusal allows the existing shareholders to retain their percentage stake in the corporation. It also helps protect existing shareholders from unwelcome new shareholders.
    -If the existing shareholders cannot afford to buy the shares, the shares may still be sold to the third party.
  • Why a tag-along clause?
    -A tag-along clause (also called "piggyback" rights) protects minority shareholders in the event of a third party buyout.
    -If a majority shareholder sells his/her shares to a third party, the minority shareholder will have the right to become part of the transaction and sell his/her shares to the same third party purchaser at the same price and on similar terms.
    -Thus, the third party, if they wish to purchase the shares, must be prepared to purchase ALL of the outstanding shares.
  • Signing Details

  • MM slash DD slash YYYY
  • {all_fields}
  • (You may review Terms and Conditions .)

Tel: 416-628-9349

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Copyright ©2002-2026 All Rights Reserved.

Terms and Conditions

Last Updated: June 05, 2026

Agreement to Our Legal Terms

Welcome to ONTARIO BUSINESS REGISTRY – OBR ONLINE SERVICES INC.

We are Online Business Registry ('Company', 'we', 'us', or 'our'). Online Business Registry is a registered Company in Mississauga, Ontario, Canada. We operate the website https://ontario-business.ca/ (the 'Site'), as well as any other related products and services that refer or link to these legal terms (collectively, the 'Services').

These Terms and Conditions constitute a legally binding Agreement between Online Business Registry and all its Users. If you access and/or use our Website, it means that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with all these legal terms, you may not access our Website.

Changes to the Terms and Conditions

The Company reserves the right to revise and amend these Terms and Conditions at our discretion without any previous notice. All changes are active as soon as we post them on our Website. It is the Users' responsibility to review the Website periodically and stay informed of any changes. Your continued use of the Services after any revised Legal Terms are posted constitutes your acceptance of those changes.

The Services are intended for users who are at least the age of majority in their Province or territory of residence. In Ontario, persons under the age of 18 are not permitted to use or register for the Services.

If you have any questions or concerns about our services or company, please contact us by phone at 416-628-9349, or email us at info@ontario-business.ca.

1. Our Services

Online Business Registry is a private company that provides business registration services. We are not a government agency and are not affiliated with, endorsed by, or connected to any federal, provincial, or municipal government. Our services involve preparing and submitting documents to government agencies on your behalf, for which we charge service fees separate from any government fees.

It is your responsibility as a User to ensure that your use of this Website and our services complies with the laws and regulations of your country or jurisdiction.

2. Intellectual Property Rights

The materials on this Website — including all content, features, illustrations, images, icons, and logos — are the intellectual property of Online Business Registry, protected by domestic and international copyright, trademark, and other intellectual property laws.

You are authorized to print or download pages from the Website for your own business purposes, or if you are a professional intermediary, on behalf of your clients. You are NOT allowed to:

  • Make modifications to any material from our Website
  • Resell or redistribute our content
  • Use our materials to offer competing services

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

3. Use of Services and Products

Our services and products are intended for direct use by the purchasing party or, where the purchasing party is a professional intermediary (such as a lawyer, accountant, or business consultant), for use on behalf of the intermediary's clients.

Professional Intermediaries: Lawyers, accountants, business consultants, and other professionals may purchase our services on behalf of their clients. In such cases, the professional intermediary is the customer of record and is responsible for payment, communication, and compliance with these Terms and Conditions.

Prohibited Uses: You may not:

  • Resell, white-label, rebrand, or redistribute our services as your own
  • Use our services to operate a competing incorporation or business registration service
  • Violate any laws or regulations
  • Infringe on the rights of others
  • Attempt to gain unauthorized access to our systems
  • Use our Services to distribute harmful or illegal content

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

4. Users' Representations

By using the Services, you indicate and certify that:

  • All the information you provide to us is true, correct, and complete
  • You will inform us immediately if there is any change in your information
  • You have the legal age and capacity to enter into this Agreement
  • You will only use our Website and Services for legal and authorized purposes
  • You will not violate any applicable law or regulation

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your order and refuse any current or future use of our Services.

5. Users' Restrictions

By using this Website, you are solely responsible for the activities that occur when you use our Site or Services. You are not allowed to transmit or post any content that is unlawful, offensive, threatening, defamatory, or obscene. Online Business Registry reserves the right to determine whether any content is appropriate and complies with these Terms and Conditions.

6. Users' Identity Verification and Authorization for Payment

Online Business Registry follows the standard rules of Identity Verification according to Canadian law, including PIPEDA and applicable anti-money laundering regulations. We are required to verify the identity of a payer if they are not the Director, Incorporator, or partner of the business. We will not process an order or offer a service until:

  • A successful Identity Verification of the payer is completed
  • Consent of Authorization for the payment has been obtained

7. Users' Data

We will maintain certain data that you transmit to the Services for the purpose of managing performance. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. We shall have no liability to you for any loss or corruption of any such data.

8. Products and Services

We make every effort to display accurate information about our products and services. However, we cannot certify that all information provided on our Website is correct, complete, or free of errors. Products and services are subject to availability, and prices are subject to change. We reserve the right to discontinue any products or services at any time for any reason.

8.1 Address Service

The Address Service enables Users who do not maintain a physical address in a required jurisdiction to utilize an address provided by Online Business Registry solely for business registration purposes. This Service is strictly limited to satisfying registration requirements and shall not be used for business operations.

A separate Address Service Agreement must be fully executed before the service is active. The mail scanning service includes the following limitations:

  • Only official government correspondence will be accepted, scanned, and forwarded digitally to the User
  • All other mail, including bank statements, personal correspondence, marketing materials, and packages, will be refused and returned to sender
  • Online Business Registry assumes no liability for refused mail or any consequences arising from such refusal

The Address Service is provided on an annual subscription basis. If renewal payment is not received within thirty (30) days after the expiry date:

  • The outstanding amount will be sent to a collection agency
  • Online Business Registry will notify the relevant government authorities that the business is using the address without authorization
  • The User will be notified via phone and email before such actions are taken
  • The User may face legal consequences for unauthorized use of the address

8.2 Agent Service (Agent for Service / Attorney Service)

The Agent Service satisfies governmental requirements in certain jurisdictions that mandate a local resident act as a representative for businesses. A separate Agent Service Agreement must be fully executed before the service commences.

The appointed agent does not have authority to:

  • Conduct business operations on behalf of the User
  • Enter into contracts or agreements
  • Make business decisions
  • Represent the User in any capacity beyond statutory requirements

The Agent Service operates under the same annual subscription model as the Address Service, including all renewal, non-payment, and notification terms outlined in Section 8.1.

8.3 Government Information and Documentation Fees

Certain government-issued identifiers such as a Business Number or Ontario Company Key are issued at no cost by the government. However, Online Business Registry charges a service fee for:

  • Retrieving these credentials from government systems
  • Securing and safeguarding this sensitive information
  • Delivering the information through secure channels
  • Providing guidance on proper usage and security

8.4 Instant and Automated Products

Certain products such as instant name searches, NUANS reports, and document retrievals are generated or delivered automatically upon order placement. Because processing begins immediately, these products may be non-refundable as set out in Section 12.

9. Purchases and Payment

All prices are in Canadian currency (CAD). We accept the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Interac

By ordering our Services or Products, you agree to provide current, complete, and accurate payment information. A binding contract between you and Online Business Registry is formed at the moment your payment is successfully processed.

We reserve the right to reject any order if we consider there is a discrepancy, a possible scam, or if it does not meet our verification requirements. Billing errors such as duplicate charges will be corrected through administrative adjustments, handled separately from our Refund Policy.

10. Service Term and Termination

These Legal Terms shall remain in full force and effect while you use our Services. We reserve the right to deny access, terminate accounts, or remove posted content at any time and for any reason without notice or liability.

We may terminate our services with you in the following cases:

  • If you violate our Agreement
  • If we cannot verify your identity
  • If we believe there is any suspicious activity on your part
  • If you do not provide the documentation we request in a timely manner

When an agreement expires at the natural end of its term, no refund is available as the service has already been fully provided.

11. Service Limitation and Expiration

11.1 Suspension and Termination

Online Business Registry reserves the right to suspend or terminate a service if there are consistent and material violations of policies, or if suspension or termination is required by law.

11.2 Abandoned Orders

If Online Business Registry requires additional information from a User and the User fails to respond, the following protocol applies:

  • Initial contact is made by phone and email
  • A second reminder is sent if no response is received within 7 days
  • A third and final reminder with a deadline is sent after a further 7 days
  • If no response is received within 28 days of initial contact, the order is deemed abandoned and closed with no refund issued

Reactivation of abandoned orders is at our sole discretion and may require a reactivation fee before Services can resume.

12. Refund Policy

Refund eligibility is determined by the work completed at the time of your cancellation request. If you wish to cancel your order, contact us as soon as possible.

12.1 Non-Refundable Fees

The following fees are non-refundable for all orders, regardless of order value, completion status, or timing of cancellation:

  • Payment Processing Fees
  • Agency Fee (also referred to as Service Fee or Online Business Registry Fee)
  • Instant, Automated, or API-Delivered Product Fees (including Instant NUANS reports)
  • Name Search & Analysis Fees
  • Specialist Review Fees
  • NUANS Report Fees
  • Name Approval Fees
  • Document Retrieval Fees

These fees are non-refundable even if the order was placed in error or cancellation is requested immediately after ordering. Online Business Registry is a private company, not a government agency. Belief that you were transacting with a government entity is not grounds for a refund.

12.2 Refundable Fees Under Certain Conditions

  • Government Fees – only if filing has not been submitted to the government yet
  • Draft Fees – only if a draft has not been sent for approval via email yet
  • Company Key Retrieval Fees – only if the company key has not been requested from the government yet
  • Shipping Fees – only if the shipping department has not started preparing the physical items
  • Future Date Fees – only if a future date was not used for filing

12.3 Add-on Services

A full refund for the following add-on services is available only if the work has not yet been started or submitted:

  • Minute Book – if the minute book has not been prepared
  • Initial Return Filing – if the filing has not been submitted to the government yet
  • Annual Return / Declaration – if the filing has not been submitted to the government yet
  • Company Key – if the company key has not been provided via email yet
  • Domain / Email – if the domain or email addresses have not been registered yet
  • Google Listing – if the application process has not started yet
  • Business Number – if the business number has not been provided via email yet
  • GST / PST / Payroll / WCB Account Setup – if consent has not been given to proceed with CRA registrations
  • Share Certificate – if the Share Certificate has not been prepared
  • Corporate Seal – if the corporate seal has not been prepared
  • Trademark Pre-Submission Fees – if no search or analysis has been completed
  • Trademark Post-Submission Fees – if the trademark application has not been submitted to the government

12.4 Company-Initiated Refunds

Full refund of all fees (including Payment Processing Fees) if:

  • The requested service is outside the scope of our offerings, discovered after order placement
  • Online Business Registry lacks the legal authority to complete the service in the applicable jurisdiction
  • An unremediable technical failure solely on our systems prevents service completion

Refund of Agency Fee and Service-Specific Fees (Payment Processing Fees retained) if:

  • Online Business Registry makes a processing error (e.g., incorrect service processed)

The following are not grounds for a company-initiated refund:

  • Government rejection of a filing or application
  • Requested business name being unavailable
  • Incorrect, incomplete, or insufficient information provided by the customer
  • Customer failing to respond to requests for required information or documentation
  • Customer changing their mind after order placement
  • Service processing time exceeding customer expectations

12.5 Chargeback & Disputes

The following are not valid grounds for initiating a chargeback or payment dispute:

  • Order placed in error or by mistake
  • Immediate cancellation request after order placement
  • Belief that Online Business Registry is a government agency
  • Dissatisfaction with service speed or delivery time
  • Buyer's remorse or change of mind

Upon receiving notice of a chargeback, we will attempt to contact the User and resolve the matter directly. If unresolved, we reserve the right to respond through payment processor channels. Evidence we may provide includes:

  • Government documents prepared, submitted, or received on behalf of the User
  • Proof of any physical goods prepared or shipped
  • Email correspondence and order confirmations
  • Payment transaction details and receipts
  • Recorded phone conversations
  • Any other documentation relevant to the transaction

As a condition of resolving any dispute, Online Business Registry reserves the right to require the User to enter into a Non-Disparagement Agreement restricting negative public statements about Online Business Registry on any platform, including social media and review websites.

13. Third-Party Websites and Content

Our Website may contain links to third-party websites or content. We do not investigate, monitor, or check these for accuracy, appropriateness, or completeness, and we are not responsible for their practices, policies, or content. If you leave our Services and access third-party websites, these Legal Terms no longer apply and you do so at your own risk.

14. Privacy Policy

Online Business Registry is committed to protecting your privacy in accordance with PIPEDA and other applicable privacy laws. For complete details, please refer to our Privacy Policy at https://ontario-business.ca/privacy-policy/.

14.1 Privacy Officer

Ontario Business Registry – OBR Online Services Inc., 102-1270 Central Pkwy W, Mississauga, Ontario L5C 4P4. Email: info@ontario-business.ca. Phone: 416-628-9349.

14.2 Personal Information We Collect

  • Name, business name, and contact information
  • Payment and billing information
  • Government identification numbers (as required by law)
  • Business registration information
  • Any other information you choose to provide

14.3 How We Use Your Information

  • To provide our incorporation and business registration services
  • To process payments and maintain billing records
  • To comply with legal and regulatory requirements
  • To communicate with you about your orders and services
  • To improve our services and customer experience

14.4 Information Sharing and Disclosure

We may share your personal information with:

  • Government agencies as required for business registrations
  • Payment processors to facilitate transactions
  • Professional service providers who assist us in delivering our services
  • Law enforcement when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

14.5 Your Privacy Rights

Under PIPEDA, you have the right to:

  • Access your personal information in our custody or control
  • Request corrections to your personal information
  • Withdraw consent for certain uses of your information
  • File a complaint with our Privacy Officer or the Privacy Commissioner of Canada

We will respond to access requests within 30 days as required by PIPEDA.

14.6 Data Security

We use Secure Sockets Layer (SSL) encryption when transmitting data from your connection to our systems. We store information in systems designed to prevent unauthorized access, use, or disclosure.

14.7 Updates to Privacy Practices

We may update our privacy practices from time to time. We will notify you of any material changes by updating our Privacy Policy and posting a notice on our Website.

15. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of our services at any time or for any reason without notice. We cannot guarantee the services will be available at all times, and we are not liable for any modification, price change, suspension, or discontinuance of the Services.

16. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

17. Dispute Resolution

Any dispute arising from or relating to these Terms and Conditions shall be governed by the laws of the Province of Ontario, Canada. You agree to submit to the personal and exclusive jurisdiction of the courts located within the Province of Ontario, and waive any objection to such jurisdiction or venue.

18. Corrections

We reserve the right to correct any errors, inaccuracies, or omissions in descriptions, pricing, or availability at any time without prior notice. Online Business Registry does not accept any liability for the accuracy or completeness of any information on the Website.

19. Disclaimer

The information on our Website is provided "AS IS" without warranty or representation of any kind. Online Business Registry:

  • Is not a law firm and does not offer legal advice or legal representation
  • Is a private company not affiliated with any government agency
  • Does not guarantee the use, operation, or function of this Website
  • Is not liable for any loss or damages resulting from use of this Website

Information on this Site is for educational or informational purposes only and does not constitute advice of any kind. If you require specific warranted results, we recommend consulting a qualified professional in that area.

20. Limitation of Liability

To the extent permitted by applicable law, Online Business Registry shall NOT be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising in connection with:

  • The use or performance of any product, service, or intellectual property
  • Any claim based on contract or warranty
  • Any error, omission, or defect in information provided

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Gross negligence or willful misconduct
  • Any liability which cannot be excluded or limited under applicable law

Our total cumulative liability for any claim shall be limited to the amount paid by the Claimant to the Company in the 12 months preceding the event giving rise to the liability.

20.1 No Guarantee of Outcomes

While we strive to ensure accurate preparation and timely submission of all documents, we cannot guarantee:

  • Government approval of any registration or incorporation
  • Specific processing timelines by federal or provincial authorities
  • Availability of requested business names or trade names
  • Acceptance of filed documents by regulatory bodies
  • The ongoing compliance or success of registered businesses

Our services are limited to document preparation and submission assistance only.

21. Indemnification

You agree to defend, indemnify, and hold Online Business Registry harmless from and against any and all claims, liabilities, damages, judgments, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or in connection with any third-party claim related to the products or services' quality or performance, or your use of any information obtained from our Website.

22. Waiver and Severability

If any provision of these Terms and Conditions is found to be unenforceable under applicable law, that will not affect the enforceability of the other provisions. No failure by the Company to assert a right or provision shall constitute a waiver of that right or provision.

23. Electronic Communications, Transactions, and Signatures

By visiting our Website, emailing us, or completing online forms, you consent to receive electronic communications. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communication be in writing. You agree to the use of electronic signatures, contracts, orders, and records, and waive any requirement for original signatures or non-electronic records.

24. Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond their reasonable control, including fire, flood, earthquake, pandemic, governmental action, war, terrorism, or acts of God. The affected party shall:

  • Promptly notify the other party in writing of the force majeure event
  • Provide full particulars of the event and its expected duration
  • Use all reasonable efforts to mitigate the effects
  • Resume performance as soon as reasonably practicable after the event ceases

If a force majeure event prevents performance for more than 60 consecutive days, either party may terminate the affected services upon written notice. Force majeure does not excuse the obligation to pay money already owed.

25. Assignment

You may not assign or transfer these Legal Terms or any of your rights or obligations without our prior written consent. We may assign these Legal Terms or any of our rights at any time without notice or consent. Any unauthorized assignment shall be null and void.

26. Entire Agreement

These Terms and Conditions and other relevant policies incorporated herein constitute the sole and entire agreement between the User and the Company regarding the Website, superseding all prior understandings, agreements, representations, and warranties of any kind.

27. Contact Us

If you have any questions or concerns regarding our services or products, please contact us at:

  • Online Business Registry, 102-1270 Central Pkwy W, Mississauga, Ontario L5C 4P4, Canada
  • Phone: 416-628-9349
  • Email: info@ontario-business.ca