Online Business Registry
online business registry logo of mobile
Help
  • Email Us
  • Chat Online
  • Help Center
  • Call Us
help section for how to register your business
Sign In / Register
my user account login section for mobile version
Menu
  • Ontario Incorporation
    • Ontario Corporation
    • Ontario Professional Corporation
    • Ontario PREC
    • Ontario Holding Company
    • Ontario Non-Profit
    • Ontario Registered Charity
    • Ontario Co-op with share capital
  • Federal Incorporation
    • Federal Corporation
    • Federal Holding Company
    • Federal Non-Profit
    • Federal Registered Charity
    • Federal Co-op with share capital
    • Extra Provincial Registration
  • Business Name Registry
    • Ontario Sole Proprietorship
    • Ontario Trade Name
    • Ontario General Partnership
    • Ontario Limited Partnership
    • Ontario Limited Liability Partnership (LLP)
    • Ontario Master Business License
  • Nuans
    • Instant NUANS Report
    • Agent Assisted NUANS
    • Business Name Pre-search
    • Federal Name Request
    • Federal Name Appeal
  • Change
    • Corp. Name Change
    • Director Change
    • Shareholder Change
    • Officer Update
    • Corp Address Change
    • Other Changes
  • File
    • Initial Return
    • Annual Return
    • Continuance of a Corporation
    • Dissolve a Business
    • Amalgamation
    • Articles of Amendment
    • Revive a Corporation
    • CRA Accounts Set Up
    • WSIB Account Set Up
    • Company Key
      • Ontario Company Key
  • Search
    • Certificate of Status
    • Corp Profile Records
    • Certificate & Article
    • Duplicate Docs
    • Land Title Search
    • Bankruptcy Search
    • VIN Search
    • PPSA Search
  • Trademark
    • Canada Trademark Application
    • U.S.A Trademark Application
    • Trademark Reports
    • Copyright Registration
  • Support
    • Minute Book Kit
    • Corporate Seal
    • Share Certificates
    • Attorney or Agent Service
    • Address Service
    • Post-Incorporation Support
    • Domain Name Reservation
    • Business Logo
  • More Services
    • Offshore Company
    • Shelf Corporations
    • Accounting Service
      • Charity Status Application
      • Filing WSIB Return
      • Filing HST Return
      • Payroll System Set up
    • Paralegal
      • Articles of Incorporation
      • Partnership Agreement
      • Shareholder Agreement
      • Service Agreement
      • Joint Venture Agreement
      • Business Loan Agreement
      • Commercial Lease Agreement
    • Add in Package
      • Minute Book Upgrade
  • Email Us
  • Help Center
  • Call Us

Business Registration in Minutes

  • Ontario Incorporation
    • Ontario Corporation
    • Ontario Professional Corporation
    • Ontario PREC
    • Ontario Holding Company
    • Ontario Non-Profit
    • Ontario Registered Charity
    • Ontario Co-op with share capital
  • Federal Incorporation
    • Federal Corporation
    • Federal Holding Company
    • Federal Non-Profit
    • Federal Registered Charity
    • Federal Co-op with share capital
    • Extra Provincial Registration
  • Business Name Registry
    • Ontario Sole Proprietorship
    • Ontario Trade Name
    • Ontario General Partnership
    • Ontario Limited Partnership
    • Ontario Limited Liability Partnership (LLP)
    • Ontario Master Business License
  • Nuans
    • Instant NUANS Report
    • Agent Assisted NUANS
    • Business Name Pre-search
    • Federal Name Request
    • Federal Name Appeal
  • Change
    • Corp. Name Change
    • Director Change
    • Shareholder Change
    • Officer Update
    • Corp Address Change
    • Other Changes
  • File
    • Initial Return
    • Annual Return
    • Continuance of a Corporation
    • Dissolve a Business
    • Amalgamation
    • Articles of Amendment
    • Revive a Corporation
    • CRA Accounts Set Up
    • WSIB Account Set Up
    • Company Key
      • Ontario Company Key
  • Search
    • Certificate of Status
    • Corp Profile Records
    • Certificate & Article
    • Duplicate Docs
    • Land Title Search
    • Bankruptcy Search
    • VIN Search
    • PPSA Search
  • Trademark
    • Canada Trademark Application
    • U.S.A Trademark Application
    • Trademark Reports
    • Copyright Registration
  • Support
    • Minute Book Kit
    • Corporate Seal
    • Share Certificates
    • Attorney or Agent Service
    • Address Service
    • Post-Incorporation Support
    • Domain Name Reservation
    • Business Logo
  • More Services
    • Offshore Company
    • Shelf Corporations
    • Accounting Service
      • Charity Status Application
      • Filing WSIB Return
      • Filing HST Return
      • Payroll System Set up
    • Paralegal
      • Articles of Incorporation
      • Partnership Agreement
      • Shareholder Agreement
      • Service Agreement
      • Joint Venture Agreement
      • Business Loan Agreement
      • Commercial Lease Agreement
    • Add in Package
      • Minute Book Upgrade

Ontario Sole Proprietorship

Home / Business Registration / Ontario Sole Proprietorship

Step 1 of 12 - Start

8%
  • Ontario Sole Proprietorship (Formerly MBL): Register or Renew in 1 Business Hour

  • A Ontario sole proprietorship is an unincorporated business that is owned by one person. Unlike a corporation, it doesn't have a separate legal identity. Service Ontario refers to it as Business Name Registration, previously called a Master Business Licence (MBL) for the "sole proprietorship" entity type.

  • Customize Your Order


  • Help

  • Is this registration valid?
    Absolutely. Our firm has unrestricted entry to the federal and provincial corporate registry name databases. We carry out name searches using NUANS Canada and register through the Government registry system. You can authenticate the document with the provincial government and the Canada Revenue Agency.
  • What documents I will get?
    You will receive final business registration statement with business registration number (BIN). Afterwards, other services such as GST/HST account, CRA business number etc. will be emailed.
  • Is this master business licence?
    Master Business Licence (MBL) is the former name of Ontario Business Name Registration product. Now, it is classified into 3 different categories based on the ownership: Sole Proprietorship (owned by a person), Trade Name (owned by a corporation)and General Partnership (owned by more than one persons or corporations). This product is to register a new sole proprietorship in Ontario. If you wish to renew an existing business or the ownership is different than a single individual, please go to Ontario Business Name: Registration or Renewal .
  • How fast can I get documents?
    A sole proprietorship can be set up within a single business hour when placed in the quickest queue. Provided we have received a fully completed order, including payment and necessary information, and you have selected the speediest queue, our team will examine your order, register it through government Registry system, and send you the electronic documents via email within one business hour. The last submission time is 3:00 PM local time.
  • How to renew my Master Business Licence?
    Yes, we offer renewal of a sole proprietorship (formerly known as Ontario Master Business Licence). You are on the product for registration of a new business. To renew an existing business, please go to Ontario Business Name: Registration or Renewal
  • Are you a OneStop center?
    Yes, we are OneStop center for business registration and corporate filing services. You have option to add other services such as CRA Business Number, HST Account, Payroll Account, Export Import Account, WSIB Account Registration, Domain Name Registration, Corporate Seal etc.
  • What happens after order placement?
    After we received your order, our specialists review the order. We will contact you via email or phone, if any additional information is required.
  • What is WSIB?
    It's the Workplace Safety Board registration. If your corporation plan to have employees now or in future, it MUST register with WSIB. We register and give you the account number and hook you with WSIB authority. Please note, it does not cost monthly premium fees, rather WSIB authority will advise on your eligibility of free program or fees.
  • Can I get assistance over phone?
    Yes, feel free to call us during our business hours. You can also initiate a live chat with us in the right bottom corner wizard.
  • Sole Proprietorship: Certificate Sample
    Sole Proprietorship: Registration Sample
    Ontario Company Key Sample
  • Individual Owner Details

  • Business Owned by a Corporation

  • A business name or a master business licence owned by a corporation is called a trade name. If you want to register a new trade name or renew an existing one, please click below to access the appropriate product.

  • Help

  • Who can be an owner?
    Individuals of any age can set up a Sole Proprietorship. Nevertheless, to open a business bank account or sign legal agreements for business transactions, a certain minimum age may be necessary. At present, there are no citizenship or residency requirements to register a sole proprietorship in Ontario.
  • Can the owner and business have different address?
    Certainly. The owner can have an address in any location, but the business registration address must be confined to the specific province where it is registered.
  • Existing Business Records

  • To request a renewal, you'll need to submit the following two particular documents. If you don't possess these documents, we can retrieve them from the government for you for an additional charge.
  • Accepted file types: jpg, gif, png, pdf, doc, docx, Max. file size: 8 MB.

  • Accepted file types: jpg, gif, png, pdf, doc, docx, Max. file size: 8 MB.
  • Help

  • Why company key is REQUIRED?
    Your Company Key is the sole method for updating your profile with the government. It safeguards the business profile from unauthorized access. Submitting incorrect documents may lead to delays and extra fees. If you lack an Ontario Company Key, please return to the previous page and select the option indicating that you do not have the company key.
  • Why original statement of registration is REQUIRED?
    To renew your registration, you need to provide an original statement of registration to maintain transparency, comply with legal standards, and establish a public record of important details. Submitting the wrong documents could result in delays and additional charges. If you don’t possess this document, our registry agent can request it through the government system for an extra fee.
  • General Details

  • DD slash MM slash YYYY
  • Drop files here or
    Accepted file types: jpg, png, pdf, Max. file size: 8 MB.
    • Note: NUANS Report should match this: Sample. Please only upload saved files on local storage. Uploading directly from cloud storage (Google Drive, iCloud, Dropbox) will cause errors.

    • Help

    • What is NUANS report?
      NUANS, or Newly Upgraded Automated Name Search, is a federal database utilized to verify if there are any existing business names that could potentially conflict with your intended name. For registering a business in a province (Ontario, Alberta, New Brunswick, PEI), only the NUANS Reservation Report specific to that province is accepted. Keep in mind that a federal NUANS report cannot be used for this purpose.
    • Your registration already expired?
      If your existing business registration has already expired, the government system will generate a new registration document with the same business name and carry over the same CRA accounts (Business Number, HST Account, Payroll Account etc.)
    • What is business activity type?
      A business can sell to its customer services or goods or both. Services examples are professional and technical services, consultancy, recreation, arts and entertainment, social assistance etc.
    • What activities should I write?
      Write your primary and most important business activity (only one). Be specific and avoid general description to avoid delays. Make it short and straight to the point to expediate the process.
    • Sole Proprietorship: NUANS Sample
    • Help

    • Why should I file notice of address change?
      All businesses registered in Ontario are required to maintain current corporate records with the Ontario registries office. It is necessary to submit a notice of address change within 15 days after the change occurs. Failure to keep your corporate records up-to-date can result in penalties or the dissolution of your business.
    • Business Address

    • A business is required to have a physical registered office address in Ontario. P.O. box or virtual mail box address is not acceptable. If you do not have a physical address, we offer address and mail scanning service.

    • Help

    • What are the requirements for a business address?
      • The address must be a physical location within Ontario.
      • P.O. Boxes and virtual addresses are not permitted.
      • All official correspondence and legal documents related to the business will be sent to this address.
    • How can I change my address in the future?
      You can update your business’s registered address at any time by paying the applicable filing fee. Many businesses initially use a home or residential address during registration and update it later once they acquire a commercial or office location.
    • Can I change email address later?
      Yes, you can. If you do not have an official business email address yet, you can use a Gmail or Hotmail address here. Once your business is registered and you have an official domain name and email address, you can update this through our website.
    • What Is an Address Service?
      The Address Service is an annual mail-handling and document-scanning solution we offer to businesses that do not have a local physical address in Ontario. This service can be renewed yearly for a similar fee. Any government or business-related mail received on your behalf will be scanned and emailed directly to you.
    • What is the difference between the 2 Address options?
      The address service alone with provide your business with a registered address that will allow for it to comply with the registration requirements. This address is not for operations. Solely for registration purposes.The mail scanning to email service is for forwarding all email digitally to you if the address receives any government-related mail for your registered business.
    • Timeline

    • Help

    • What is Registration Queue?
      A sole proprietorship can be established in just one business hour if you choose the fastest queue. As long as we have your completed order, with payment and required details, our team will review your order, register it in the government Registry system, and email you the electronic documents within the hour. Please note that the final submission time is 3:00 PM local time.
    • What is renewal processing queue?
      A sole proprietorship/master business licence can be renewed in two business hours provided all information submited are correct. Please note that the final submission time is 3:00 PM local time.
    • Electronic vs. Printed Documents
      If you select electronic documents, we will email PDF copies to the billing email address you provide. You also have the option to receive both: electronic copies by email and printed hard copies sent by mail.
    • Why printed copy costs more?
      After registration, the government emails us the electronic documents. Therefore, we can provide you with the electronic documents at no extra charge. Using postal service incurs extra costs for printing, handling, and shipping.
    • Compliance Filing

    • Every business in Canada must have a business number from CRA. This is the identification of your corporation with Canada Revenue Agency.

    • As of October 19, 2021, Service Ontario issued the notice that every Ontario business MUST obtain a company key to access the business. This implies, without company key, you won't be able to do any change nor any filing on your business. Obtaining a company key separately could be costly and more complex process.
    • As per regulatory requirement by the Government of Ontario, it is mandatory to add an official email address and business activities to existing records of business.
    • Help

    • Why need Business Number?
      Canadian business must obtain a Business Number (MANDATORY) to have the access on Canada Revenue Agency account. Business Number is also known as RC number (RC0001). This is the unique identification of your business with CRA. A Business Number is often required to to make any business contract, setting up an payment processing account, google business account, trade name application, Amazon account, annual corporate filing etc.
    • Why company key is recommended?
      Your Company Key is the only way to update your profile with the government. The Company Key allows you to update owners’ information, file annual returns, renewal and make any other business changes.
    • Is adding official email mandatory?
      It is a regulatory requirement set by the Government of Ontario, every registered business must add an official email address and business activities before submitting any filing.
    • Recommended Options

    • If you hire or plan to hire one or more Employees, you may need to register for Workplace Safety and Insurance Board (WSIB) Account.
    • Help

    • Who needs a GST/HST account?
      If you sell products and services in Canada and collect GST/HST from your Customers, then GST/HST Account Number is Required. Customer's invoice or receipt must show the HST number. Unable to collect HST may cause penalty by CRA.
    • What is payroll account?
      If you hire Employees including yourself, then you need a Payroll Account Number. If you do not have an employee, your own salary or a family member's salary can be processed through the payroll account to take advantage of CRA 'income splitting'. Please note, this is not a payroll service, rather the initial set up of a payroll account with CRA.
    • What is import account?
      If your business involves importing physical goods, it is required. The government uses this account to process the customs clearance.
    • What is export account?
      If your business involves exporting physical goods, it is required. The government uses this account to process the customs clearance.
    • Do I need WSIB registration?
      Registering with Workplace Safety and Insurance Board (WSIB) is required for most businesses In Ontario within 10 days of hiring their first employee. Some types of businesses are exempted from mandatory registration with WSIB based on the activities (Examples are banks, insurance companies, hair salons (with exceptions), private schools or daycares, travel agencies, etc.) but many employers in these industries choose to register with the WSIB anyways for protection to their workers. WSIB registration is more important for small businesses and start-ups to provide financial security in the event of a workplace accident.
    • Business Supplies



    • Save 46%
      Web Hosting Package Details
      Exclusive Offer: 46% Discount Applied
      1 Domain1 Website
      10 GB StorageUnlimited Bandwidth
      Technical SpecsEmail & Security
      ✅ 5 MySQL Databases✅ 5 Email Accounts
      ✅ 5 FTP Accounts✅ 1 GB Email Storage (per account)
      ✅ cPanel Access✅ Free SSL Certificate
      ✅ One-Click WordPress Install✅ Weekly Backups
      ✅ IMAP / POP3 / SMTP✅ Basic Security Protection
      ✅ Real Human Support✅ Webmail Access (Roundcube)
    • Help

    • What is a corporate seal?
      An official corporate seal is an embossed mark that helps safeguard a business from fraud. It holds legal significance in thwarting misrepresentation of your business. It is used to provide authenticity and professionalism, and often required by specific entities like banks, land titles, landlord for office space lease etc.
    • What is a corporate binder?
      The corporate binder (also known as minute book binder or corporate kit), is a 3 ring binder, is used to keep your business organized, legally compliant, and professional by securely storing essential records including proof of filings and minutes from meetings in one convenient place.
    • What is domain name email?
      We are an agent of global domain registration. After your business name gets approved, we can instantly reserve a domain in your company name (example: www.companyname.com)
    • What is a business email address?
      A Business Email is the one that has your business name in it, and will be used for business communications that is based on your custom domain. (example: CustomName@companyname.com)



    • Help

    • Notes on the draft review service
      The package does not include the extract of the draft version from governmental systems and sending it to our customers. Should you wish to review the draft before the final submission, this option is available. Be informed that your chosen service speed determines when the draft copy is emailed to you. If we don't receive your green signal within a designated timeframe, our representative will proceed with the final submission and subsequently deliver the relevant company establishment documents to you.
    • Should I list my business on google map?
      Listing a business on Google helps by increasing its visibility in Google Search and Maps, which can attract more customers and build trust. It allows you to manage your business information, connect with customers through posts and reviews, and provide direct ways for them to do business with you, such as ordering or booking.
    • How a logo can help my business?
      Strengthen your registered business name and develop a brand with a unique logo. A logo for a registered business name is an essential initial step toward a successful trademark application later on. Our skilled graphic designers have received excellent feedback from many Canadian entrepreneurs.
    • Details on the shipping options
      Canada Post offers the following options for shipping an item within Canada:

      • Xpresspost Certified: is a service for sending documents that captures the recipient's signature upon delivery of the item. This service is ideal for sending important notices as well as legal and court documents.

      • Expedited: is fast, cost-effective ground shipping within Canada. All items can be tracked and have on-time guarantees.

      • Regular Parcel: is a cost-effective ground delivery service available to customers.

    • Fees Summary

    • Price: $ 0.00 CAD
    • Additional Services

    • Price: $ 0.00 CAD
    • Price: $ 0.00 CAD
    • Price: $ 0.00 CAD
    • Price: $ 0.00 CAD
    • Price: $ 0.00 CAD
    • Price: $ 0.00 CAD
    • Price: $ 0.00 CAD
    • Price: $ 0.00 CAD
    • Price: $ 0.00 CAD
    • Price: $ 0.00 CAD
    • Price: $ 0.00 CAD
    • Price: $ 0.00 CAD
    • Price: $ 0.00 CAD
    • Price: $ 25.00 CAD
    • Price: $ 25.00 CAD
    • Price: $ 0.00 CAD
    • Price: $ 0.00 CAD
    • Price: $ 0.00 CAD
    • Price: $ 0.00 CAD
    • Price: $ 0.00 CAD
    • Price: $ 0.00 CAD
    • Price: $ 0.00 CAD
    • Price: $ 0.00 CAD
    • Price: $ 0.00 CAD
    • Price: $ 0.00 CAD
    • Price: $ 0.00 CAD

    • $ 0.00 CAD
    • Important Note: Once you click "Proceed to Payment" button, please refrain from using your browser's "back" button, as this could lead to submitting a duplicate order. If you need to modify any information or alter the order, don’t hesitate to contact us after your purchase is final. Thank you.
    • Please review our Terms and Conditions.

    Tel: 416-628-9349

    Follow Us

    Facebook Linkedin Instagram Pinterest X-twitter Youtube Tiktok
    Copyright ©2002-2026 All Rights Reserved.

    Terms and Conditions

    Last Updated: June 05, 2026

    Agreement to Our Legal Terms

    Welcome to ONTARIO BUSINESS REGISTRY – OBR ONLINE SERVICES INC.

    We are Online Business Registry ('Company', 'we', 'us', or 'our'). Online Business Registry is a registered Company in Mississauga, Ontario, Canada. We operate the website https://ontario-business.ca/ (the 'Site'), as well as any other related products and services that refer or link to these legal terms (collectively, the 'Services').

    These Terms and Conditions constitute a legally binding Agreement between Online Business Registry and all its Users. If you access and/or use our Website, it means that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with all these legal terms, you may not access our Website.

    Changes to the Terms and Conditions

    The Company reserves the right to revise and amend these Terms and Conditions at our discretion without any previous notice. All changes are active as soon as we post them on our Website. It is the Users' responsibility to review the Website periodically and stay informed of any changes. Your continued use of the Services after any revised Legal Terms are posted constitutes your acceptance of those changes.

    The Services are intended for users who are at least the age of majority in their Province or territory of residence. In Ontario, persons under the age of 18 are not permitted to use or register for the Services.

    If you have any questions or concerns about our services or company, please contact us by phone at 416-628-9349, or email us at info@ontario-business.ca.

    1. Our Services

    Online Business Registry is a private company that provides business registration services. We are not a government agency and are not affiliated with, endorsed by, or connected to any federal, provincial, or municipal government. Our services involve preparing and submitting documents to government agencies on your behalf, for which we charge service fees separate from any government fees.

    It is your responsibility as a User to ensure that your use of this Website and our services complies with the laws and regulations of your country or jurisdiction.

    2. Intellectual Property Rights

    The materials on this Website — including all content, features, illustrations, images, icons, and logos — are the intellectual property of Online Business Registry, protected by domestic and international copyright, trademark, and other intellectual property laws.

    You are authorized to print or download pages from the Website for your own business purposes, or if you are a professional intermediary, on behalf of your clients. You are NOT allowed to:

    • Make modifications to any material from our Website
    • Resell or redistribute our content
    • Use our materials to offer competing services

    Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

    3. Use of Services and Products

    Our services and products are intended for direct use by the purchasing party or, where the purchasing party is a professional intermediary (such as a lawyer, accountant, or business consultant), for use on behalf of the intermediary's clients.

    Professional Intermediaries: Lawyers, accountants, business consultants, and other professionals may purchase our services on behalf of their clients. In such cases, the professional intermediary is the customer of record and is responsible for payment, communication, and compliance with these Terms and Conditions.

    Prohibited Uses: You may not:

    • Resell, white-label, rebrand, or redistribute our services as your own
    • Use our services to operate a competing incorporation or business registration service
    • Violate any laws or regulations
    • Infringe on the rights of others
    • Attempt to gain unauthorized access to our systems
    • Use our Services to distribute harmful or illegal content

    We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

    4. Users' Representations

    By using the Services, you indicate and certify that:

    • All the information you provide to us is true, correct, and complete
    • You will inform us immediately if there is any change in your information
    • You have the legal age and capacity to enter into this Agreement
    • You will only use our Website and Services for legal and authorized purposes
    • You will not violate any applicable law or regulation

    If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your order and refuse any current or future use of our Services.

    5. Users' Restrictions

    By using this Website, you are solely responsible for the activities that occur when you use our Site or Services. You are not allowed to transmit or post any content that is unlawful, offensive, threatening, defamatory, or obscene. Online Business Registry reserves the right to determine whether any content is appropriate and complies with these Terms and Conditions.

    6. Users' Identity Verification and Authorization for Payment

    Online Business Registry follows the standard rules of Identity Verification according to Canadian law, including PIPEDA and applicable anti-money laundering regulations. We are required to verify the identity of a payer if they are not the Director, Incorporator, or partner of the business. We will not process an order or offer a service until:

    • A successful Identity Verification of the payer is completed
    • Consent of Authorization for the payment has been obtained

    7. Users' Data

    We will maintain certain data that you transmit to the Services for the purpose of managing performance. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. We shall have no liability to you for any loss or corruption of any such data.

    8. Products and Services

    We make every effort to display accurate information about our products and services. However, we cannot certify that all information provided on our Website is correct, complete, or free of errors. Products and services are subject to availability, and prices are subject to change. We reserve the right to discontinue any products or services at any time for any reason.

    8.1 Address Service

    The Address Service enables Users who do not maintain a physical address in a required jurisdiction to utilize an address provided by Online Business Registry solely for business registration purposes. This Service is strictly limited to satisfying registration requirements and shall not be used for business operations.

    A separate Address Service Agreement must be fully executed before the service is active. The mail scanning service includes the following limitations:

    • Only official government correspondence will be accepted, scanned, and forwarded digitally to the User
    • All other mail, including bank statements, personal correspondence, marketing materials, and packages, will be refused and returned to sender
    • Online Business Registry assumes no liability for refused mail or any consequences arising from such refusal

    The Address Service is provided on an annual subscription basis. If renewal payment is not received within thirty (30) days after the expiry date:

    • The outstanding amount will be sent to a collection agency
    • Online Business Registry will notify the relevant government authorities that the business is using the address without authorization
    • The User will be notified via phone and email before such actions are taken
    • The User may face legal consequences for unauthorized use of the address

    8.2 Agent Service (Agent for Service / Attorney Service)

    The Agent Service satisfies governmental requirements in certain jurisdictions that mandate a local resident act as a representative for businesses. A separate Agent Service Agreement must be fully executed before the service commences.

    The appointed agent does not have authority to:

    • Conduct business operations on behalf of the User
    • Enter into contracts or agreements
    • Make business decisions
    • Represent the User in any capacity beyond statutory requirements

    The Agent Service operates under the same annual subscription model as the Address Service, including all renewal, non-payment, and notification terms outlined in Section 8.1.

    8.3 Government Information and Documentation Fees

    Certain government-issued identifiers such as a Business Number or Ontario Company Key are issued at no cost by the government. However, Online Business Registry charges a service fee for:

    • Retrieving these credentials from government systems
    • Securing and safeguarding this sensitive information
    • Delivering the information through secure channels
    • Providing guidance on proper usage and security

    8.4 Instant and Automated Products

    Certain products such as instant name searches, NUANS reports, and document retrievals are generated or delivered automatically upon order placement. Because processing begins immediately, these products may be non-refundable as set out in Section 12.

    9. Purchases and Payment

    All prices are in Canadian currency (CAD). We accept the following forms of payment:

    • Visa
    • Mastercard
    • American Express
    • Discover
    • PayPal
    • Interac

    By ordering our Services or Products, you agree to provide current, complete, and accurate payment information. A binding contract between you and Online Business Registry is formed at the moment your payment is successfully processed.

    We reserve the right to reject any order if we consider there is a discrepancy, a possible scam, or if it does not meet our verification requirements. Billing errors such as duplicate charges will be corrected through administrative adjustments, handled separately from our Refund Policy.

    10. Service Term and Termination

    These Legal Terms shall remain in full force and effect while you use our Services. We reserve the right to deny access, terminate accounts, or remove posted content at any time and for any reason without notice or liability.

    We may terminate our services with you in the following cases:

    • If you violate our Agreement
    • If we cannot verify your identity
    • If we believe there is any suspicious activity on your part
    • If you do not provide the documentation we request in a timely manner

    When an agreement expires at the natural end of its term, no refund is available as the service has already been fully provided.

    11. Service Limitation and Expiration

    11.1 Suspension and Termination

    Online Business Registry reserves the right to suspend or terminate a service if there are consistent and material violations of policies, or if suspension or termination is required by law.

    11.2 Abandoned Orders

    If Online Business Registry requires additional information from a User and the User fails to respond, the following protocol applies:

    • Initial contact is made by phone and email
    • A second reminder is sent if no response is received within 7 days
    • A third and final reminder with a deadline is sent after a further 7 days
    • If no response is received within 28 days of initial contact, the order is deemed abandoned and closed with no refund issued

    Reactivation of abandoned orders is at our sole discretion and may require a reactivation fee before Services can resume.

    12. Refund Policy

    Refund eligibility is determined by the work completed at the time of your cancellation request. If you wish to cancel your order, contact us as soon as possible.

    12.1 Non-Refundable Fees

    The following fees are non-refundable for all orders, regardless of order value, completion status, or timing of cancellation:

    • Payment Processing Fees
    • Agency Fee (also referred to as Service Fee or Online Business Registry Fee)
    • Instant, Automated, or API-Delivered Product Fees (including Instant NUANS reports)
    • Name Search & Analysis Fees
    • Specialist Review Fees
    • NUANS Report Fees
    • Name Approval Fees
    • Document Retrieval Fees

    These fees are non-refundable even if the order was placed in error or cancellation is requested immediately after ordering. Online Business Registry is a private company, not a government agency. Belief that you were transacting with a government entity is not grounds for a refund.

    12.2 Refundable Fees Under Certain Conditions

    • Government Fees – only if filing has not been submitted to the government yet
    • Draft Fees – only if a draft has not been sent for approval via email yet
    • Company Key Retrieval Fees – only if the company key has not been requested from the government yet
    • Shipping Fees – only if the shipping department has not started preparing the physical items
    • Future Date Fees – only if a future date was not used for filing

    12.3 Add-on Services

    A full refund for the following add-on services is available only if the work has not yet been started or submitted:

    • Minute Book – if the minute book has not been prepared
    • Initial Return Filing – if the filing has not been submitted to the government yet
    • Annual Return / Declaration – if the filing has not been submitted to the government yet
    • Company Key – if the company key has not been provided via email yet
    • Domain / Email – if the domain or email addresses have not been registered yet
    • Google Listing – if the application process has not started yet
    • Business Number – if the business number has not been provided via email yet
    • GST / PST / Payroll / WCB Account Setup – if consent has not been given to proceed with CRA registrations
    • Share Certificate – if the Share Certificate has not been prepared
    • Corporate Seal – if the corporate seal has not been prepared
    • Trademark Pre-Submission Fees – if no search or analysis has been completed
    • Trademark Post-Submission Fees – if the trademark application has not been submitted to the government

    12.4 Company-Initiated Refunds

    Full refund of all fees (including Payment Processing Fees) if:

    • The requested service is outside the scope of our offerings, discovered after order placement
    • Online Business Registry lacks the legal authority to complete the service in the applicable jurisdiction
    • An unremediable technical failure solely on our systems prevents service completion

    Refund of Agency Fee and Service-Specific Fees (Payment Processing Fees retained) if:

    • Online Business Registry makes a processing error (e.g., incorrect service processed)

    The following are not grounds for a company-initiated refund:

    • Government rejection of a filing or application
    • Requested business name being unavailable
    • Incorrect, incomplete, or insufficient information provided by the customer
    • Customer failing to respond to requests for required information or documentation
    • Customer changing their mind after order placement
    • Service processing time exceeding customer expectations

    12.5 Chargeback & Disputes

    The following are not valid grounds for initiating a chargeback or payment dispute:

    • Order placed in error or by mistake
    • Immediate cancellation request after order placement
    • Belief that Online Business Registry is a government agency
    • Dissatisfaction with service speed or delivery time
    • Buyer's remorse or change of mind

    Upon receiving notice of a chargeback, we will attempt to contact the User and resolve the matter directly. If unresolved, we reserve the right to respond through payment processor channels. Evidence we may provide includes:

    • Government documents prepared, submitted, or received on behalf of the User
    • Proof of any physical goods prepared or shipped
    • Email correspondence and order confirmations
    • Payment transaction details and receipts
    • Recorded phone conversations
    • Any other documentation relevant to the transaction

    As a condition of resolving any dispute, Online Business Registry reserves the right to require the User to enter into a Non-Disparagement Agreement restricting negative public statements about Online Business Registry on any platform, including social media and review websites.

    13. Third-Party Websites and Content

    Our Website may contain links to third-party websites or content. We do not investigate, monitor, or check these for accuracy, appropriateness, or completeness, and we are not responsible for their practices, policies, or content. If you leave our Services and access third-party websites, these Legal Terms no longer apply and you do so at your own risk.

    14. Privacy Policy

    Online Business Registry is committed to protecting your privacy in accordance with PIPEDA and other applicable privacy laws. For complete details, please refer to our Privacy Policy at https://ontario-business.ca/privacy-policy/.

    14.1 Privacy Officer

    Ontario Business Registry – OBR Online Services Inc., 102-1270 Central Pkwy W, Mississauga, Ontario L5C 4P4. Email: info@ontario-business.ca. Phone: 416-628-9349.

    14.2 Personal Information We Collect

    • Name, business name, and contact information
    • Payment and billing information
    • Government identification numbers (as required by law)
    • Business registration information
    • Any other information you choose to provide

    14.3 How We Use Your Information

    • To provide our incorporation and business registration services
    • To process payments and maintain billing records
    • To comply with legal and regulatory requirements
    • To communicate with you about your orders and services
    • To improve our services and customer experience

    14.4 Information Sharing and Disclosure

    We may share your personal information with:

    • Government agencies as required for business registrations
    • Payment processors to facilitate transactions
    • Professional service providers who assist us in delivering our services
    • Law enforcement when required by law

    We do not sell, rent, or trade your personal information to third parties for marketing purposes.

    14.5 Your Privacy Rights

    Under PIPEDA, you have the right to:

    • Access your personal information in our custody or control
    • Request corrections to your personal information
    • Withdraw consent for certain uses of your information
    • File a complaint with our Privacy Officer or the Privacy Commissioner of Canada

    We will respond to access requests within 30 days as required by PIPEDA.

    14.6 Data Security

    We use Secure Sockets Layer (SSL) encryption when transmitting data from your connection to our systems. We store information in systems designed to prevent unauthorized access, use, or disclosure.

    14.7 Updates to Privacy Practices

    We may update our privacy practices from time to time. We will notify you of any material changes by updating our Privacy Policy and posting a notice on our Website.

    15. Modifications and Interruptions

    We reserve the right to change, modify, or remove the contents of our services at any time or for any reason without notice. We cannot guarantee the services will be available at all times, and we are not liable for any modification, price change, suspension, or discontinuance of the Services.

    16. Governing Law

    These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

    17. Dispute Resolution

    Any dispute arising from or relating to these Terms and Conditions shall be governed by the laws of the Province of Ontario, Canada. You agree to submit to the personal and exclusive jurisdiction of the courts located within the Province of Ontario, and waive any objection to such jurisdiction or venue.

    18. Corrections

    We reserve the right to correct any errors, inaccuracies, or omissions in descriptions, pricing, or availability at any time without prior notice. Online Business Registry does not accept any liability for the accuracy or completeness of any information on the Website.

    19. Disclaimer

    The information on our Website is provided "AS IS" without warranty or representation of any kind. Online Business Registry:

    • Is not a law firm and does not offer legal advice or legal representation
    • Is a private company not affiliated with any government agency
    • Does not guarantee the use, operation, or function of this Website
    • Is not liable for any loss or damages resulting from use of this Website

    Information on this Site is for educational or informational purposes only and does not constitute advice of any kind. If you require specific warranted results, we recommend consulting a qualified professional in that area.

    20. Limitation of Liability

    To the extent permitted by applicable law, Online Business Registry shall NOT be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising in connection with:

    • The use or performance of any product, service, or intellectual property
    • Any claim based on contract or warranty
    • Any error, omission, or defect in information provided

    Nothing in these Terms excludes or limits our liability for:

    • Death or personal injury caused by our negligence
    • Fraud or fraudulent misrepresentation
    • Gross negligence or willful misconduct
    • Any liability which cannot be excluded or limited under applicable law

    Our total cumulative liability for any claim shall be limited to the amount paid by the Claimant to the Company in the 12 months preceding the event giving rise to the liability.

    20.1 No Guarantee of Outcomes

    While we strive to ensure accurate preparation and timely submission of all documents, we cannot guarantee:

    • Government approval of any registration or incorporation
    • Specific processing timelines by federal or provincial authorities
    • Availability of requested business names or trade names
    • Acceptance of filed documents by regulatory bodies
    • The ongoing compliance or success of registered businesses

    Our services are limited to document preparation and submission assistance only.

    21. Indemnification

    You agree to defend, indemnify, and hold Online Business Registry harmless from and against any and all claims, liabilities, damages, judgments, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or in connection with any third-party claim related to the products or services' quality or performance, or your use of any information obtained from our Website.

    22. Waiver and Severability

    If any provision of these Terms and Conditions is found to be unenforceable under applicable law, that will not affect the enforceability of the other provisions. No failure by the Company to assert a right or provision shall constitute a waiver of that right or provision.

    23. Electronic Communications, Transactions, and Signatures

    By visiting our Website, emailing us, or completing online forms, you consent to receive electronic communications. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communication be in writing. You agree to the use of electronic signatures, contracts, orders, and records, and waive any requirement for original signatures or non-electronic records.

    24. Force Majeure

    Neither party shall be liable for any failure or delay in performance due to causes beyond their reasonable control, including fire, flood, earthquake, pandemic, governmental action, war, terrorism, or acts of God. The affected party shall:

    • Promptly notify the other party in writing of the force majeure event
    • Provide full particulars of the event and its expected duration
    • Use all reasonable efforts to mitigate the effects
    • Resume performance as soon as reasonably practicable after the event ceases

    If a force majeure event prevents performance for more than 60 consecutive days, either party may terminate the affected services upon written notice. Force majeure does not excuse the obligation to pay money already owed.

    25. Assignment

    You may not assign or transfer these Legal Terms or any of your rights or obligations without our prior written consent. We may assign these Legal Terms or any of our rights at any time without notice or consent. Any unauthorized assignment shall be null and void.

    26. Entire Agreement

    These Terms and Conditions and other relevant policies incorporated herein constitute the sole and entire agreement between the User and the Company regarding the Website, superseding all prior understandings, agreements, representations, and warranties of any kind.

    27. Contact Us

    If you have any questions or concerns regarding our services or products, please contact us at:

    • Online Business Registry, 102-1270 Central Pkwy W, Mississauga, Ontario L5C 4P4, Canada
    • Phone: 416-628-9349
    • Email: info@ontario-business.ca